Customer Service Agent

Customer Service Agent
Remote Working with training in Nottingham
-12.30 per hour
Monday-Friday 37.5 hours - 08:00-16:30 / 09:00-17:30 / 10:30-19:00

Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for passionate individuals to join a motivated and thriving team.

What does the role involve?

• Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
• Investigating and resolving customer complaints
• Liaising with internal teams, B2B, customers, and couriers
• Processing orders, payments, returns, replacements, and refunds
• Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
• Performing other customer-based administrative duties
• Managing fluctuating workloads

Who are we looking for?

• Proven customer service experience from office, call centre, retail, hospitality or similar
• Bubbly and passionate communicator
• Adaptability and team player
• MS Office proficiency (Word, Outlook, Excel)

Submit your CV today to apply!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. We are also hiring for remote weekend workers for this position.