Customer Service Agent

Customer Service Agent Location: Egham, SurreySalary: Competitive DOEHours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pmCTR Select is recruiting on behalf of their client based in Egham, and they are seeking a Customer Service Agent to join their Service Operations team.This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.Key ResponsibilitiesAct as the primary point of contact for customer service and support enquiries.Manage support cases through their full lifecycle, ensuring timely resolution.Perform first-line diagnosis and qualification of issues.Coordinate engineers, logistics, travel arrangements, and spare parts as required.Escalate issues appropriately and within agreed service levels.Schedule preventative maintenance visits.Liaise with internal departments, customers, and suppliers to ensure effective communication.Produce reports and participate in customer review meetings and conference calls.Essential SkillsPrevious experience in a customer service, helpdesk, service desk, or support role.Strong organisational and administrative skills.Excellent communication and customer relationship management abilities.High attention to detail and ability to manage multiple tasks.Commercial awareness and a proactive approach to problem-solving.Desirable ..... full job details .....