Customer Service Agent

Customer Service Agent - Egham - £28,000 to £32,000A number of opportunities have arisen with a leading UK based technology integration business.The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.Responsibilities will include:Single point of contact to meet communication needs of key International customers.Management and ownership of cases throughout their lifecycle and through to completion.Case diagnosis and first line qualification of issues before call out.Ensure cases are restored for service within SLA.Booking of engineering resource / Logistics / Travel / Critical Spares etc.Engagement with other departments.Raising of accurate escalations in a timely manner.Booking of preventative maintenance visits.Weekly Touch-point meeting, reports and chairing of conference calls.Responsible for keeping case reporting and billing systems up to date.Raising supplier purchase orders.Invoicing management.Excellent customer relations and interpersonal skills.Production of quotations.Key skills:Accurate recording of calls and customer/contract requirementsEffective action and follow-up of required activitiesA meticulous attention to detailAdministration and organisational skillsExcellent customer relations and interpersonal skillsAbility to take responsibilityAbility to multi ..... full job details .....