Customer Service Agent

ob Advert: Customer Service AgentLocation: Sutton ColdfieldContract Type: PermanentSalary: 27,000 - 28,000 per annum, depending on experienceOur client, a dynamic and growing organisation within the automotive industry, is seeking a dedicated and customer-focused Customer Service Agent to enhance their team. This is an exceptional opportunity for individuals who are passionate about delivering outstanding service and building strong customer relationships.Key Responsibilities: Serve as the first point of contact for customer enquiries via telephone and email, ensuring every interaction is professional and welcoming.Accurately process customer sales orders and identify any discrepancies to maintain high standards of service.Provide product pricing and detailed information using internal systems and price files, ensuring customers receive accurate responses.Address customer queries promptly and efficiently, offering basic technical support where necessary.Foster positive relationships with customers by understanding their individual needs and preferences.Maintain up-to-date records using Sage and other internal systems, contributing to seamless service delivery.Handle customer complaints effectively, striving for satisfactory resolutions that enhance the customer experience.Collaborate with colleagues across departments to ensure a cohesive approach to customer service.Adhere to company procedures, policies, and communication guidelines at all times. Skills and Experience: ..... full job details .....