Customer Service Advisors

Customer Service Advisor-Littlehampton BN17Duration: Temporary contract from 2nd November-18th DecemberMonday-Friday 08:45-17:15 (37.5 Hours) 13.85 per hour Customer Service Advisor in this role provide front-line support to patients and healthcare professionals, helping to manage the ordering and home delivery of medical supplies for people with long-term health needs. You''ll handle calls and emails, set up and update customer/patient records, process orders and queries, coordinate deliveries, and resolve issues sensitively while working accurately and in line with confidentiality and healthcare compliance standards. Job Title: Customer Service AdvisorLocation: Littlehampton BN17Salary: 13.85 per hour (weekly pay)Hours: Monday-Friday 08:45-17:15 Benefits:Free safe on-site parkingWeekly pay10 % off pure gym membership Key Responsibilities of a Customer Service Advisor: Handle high-volume inbound calls for Line 1 clients in a fast-paced environmentPlace and process orders accurately over the phoneRespond to customer queries, providing clear updates and first-time resolution where possibleComplete admin tasks, including processing paper prescriptions (although the role will be predominantly telephone-based)Escalate issues appropriately and follow agreed work instructions/proceduresMaintain accurate documentation and deliver a professional customer experience (full training provided) Requirements of a Customer Service Advisor: Are confident working on the phone for extended ..... full job details .....