Customer Service Advisors and Administrators

Customer Service Administrators and Advisors - Financial Services multiple roles availableBased at South Gyle Fully office-based roles with free parkingFull-Time roles Monday to Friday 8:00am to 4:00pm (Administrators) 9:00am to 5:00pm (Advisors)Long-Term temporary contracts minimum 9 months with strong potential to be extended and may become permanentPay rate of 13.50 per hour + holiday paySearch Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of both Customer Service Advisors (Telephony) and Customer Service Administrators.PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.There are multiple roles in both teams and the successful candidates for each role will be responsible for the following:AdvisorsActing as the first point of contact for both advisors and customers via both telephone calls and digital channelsSupporting with outbound customer contact where it''s requiredDelivering the best possible customer service at all timesSupporting customers with using digital options where required and explaining self-service optionsIdentifying opportunities for process improvements in the teamLogging of information accurately on internal systemsAdministratorsProcessing both customer and advisor requests through the company''s investment platforms and internal systemsEnsuring requests are ..... full job details .....