Customer Service Advisors

Customer Service AdvisorFull time, permanent role - Monday - Friday Hybrid working pattern (2 days in office per week) + excellent benefits Salary 25k - 27k per annum.Exciting opportunity for two Customer Service Advisors to join an interesting company with genuine career prospects . You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base.Key ResponsibilitiesResponsible for answering email, website/ social media and telephone enquiries for individual customer sales and resource material sales.Ensure efficient and appropriate communication with customers following initial enquiry.Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.Develop positive relationships with both prospective, existing, and past customers.Customer information is added/updated on to the database with absolute accuracy.Customers are followed up to ensure they have the information they need.Orders are processed with a high degree of accuracy.To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.To work with the Sales Manager to ensure ..... full job details .....