Customer Service Advisor

Customer Service Advisor - Orpington We are seeking a motivated and customer-focused Customer Service Advisor to join our client''s growing and dynamic team. This is an exciting opportunity to be part of a fast-paced organisation where they pride themselves on deliverying an outstanding customer experience. As a Customer Service Advisor, you will be responsible for providing professional and efficient support to customers via telephone, email, live chat and written correspondence. Responsibilities as a Customer Service Advisor: Provisioning orders from initial placement through to completion. Managing and responding to customer communications across mulitple channels. Providing 1st line support for all customer enquiries. Arranging, organsing and overseeing couriers. Managing order delays and customer expectations. Handling billing queries, invoice analysis and taking payments. Maintaining and updating customer databases. Managing mailboxes and ensuring timely response. Investigating and resolving customer concerns through to resolution. Supporting processes such as BACS payments, Direct Debits, invoicing, debt management and suspensions. We are looking for someone with a strong telephone manner who is eager to learn, highly organised with excellent attention to detail and with outstanding interpersonal skills. The ideal candidate will have previous experience in a customer service or office-based role with an understanding of customer service principles and ..... full job details .....