Customer Service Advisor

Customer Service Advisor - Buxton We are working on behalf of our leading manufacturer client who specilaise within the construction materials industry who are looking to recruit an experienced Customer Service Advisor to join their busy and successful team based in Buxton. This is an excellent opportunity for a customer-focused individual with strong organisational skills to join a well-established business offering a varied and rewarding role within a supportive team environment. Responsibilities: As an Internal Sales Executive, you will play a key role in supporting customers and the external sales team, ensuring orders are processed efficiently and customers receive an exceptional level of service. Act as the first point of contact for customers regarding orders, deliveries and product enquiries. Process customer orders accurately and efficiently. Coordinate delivery schedules with hauliers to ensure products are delivered on time. Handle customer queries and resolve issues in a professional and timely manner. Respond promptly to telephone and email enquiries. Liaise with transport providers and internal departments to support effective delivery planning. Provide administrative support to the external sales team, including preparing quotations and assisting with tender submissions. Process customer returns and credits in line with company procedures. Maintain accurate customer records and update internal systems. The successful candidate will have: ..... full job details .....