Customer Service Advisor (Zero Carbon Living)

Customer Service AdvisorLocation: Glasgow or BristolTeam: OVO Care, Account ManagementSalary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience!Working pattern: Full-time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm)Sponsorship: We are unable to offer sponsorship for this roleWhere you''ll work:At OVO, we understand that a one-size-fits-all approach doesn''t work for everyone. That''s why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You''ll also have the flexibility to work from home.For this role, you''ll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you''re in your squad.Teamworking for the planetEverything we do here spins around Plan Zero. So, naturally, the team you''ll be joining plays a gigantic role in making that happen. Here''s how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account ..... full job details .....