Customer Service Advisor

We are recruiting on behalf of our client for a Customer Service / Key Account Sales Advisor to join their friendly, close-knit team. This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales.Salary: £27,000Hours: Monday - Friday, 9:00am - 5:30pm ( hour lunch) with some flexibility to be discussedLocation: RedhillThe RoleYou will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities. Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact.Key responsibilities include:Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability.Processing orders quickly and accurately.Building rapport with customers and promoting additional products through upselling and link-selling.Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers.Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns.Carrying out administration tasks such as processing emailed orders and maintaining accurate account records.Collaborating closely with a small, ..... full job details .....