Customer Service Advisor

Customer Service Advisor4 on - 4 off Shift RotationStoke on Trent£28,000 per annum An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company''s customer service operations, providing essential support to both internal and external stakeholders.Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards.This role is working a 40-hour week on a 4 on / 4 off shift rotation. Once fully trained you will be working from home but please note that all training has to be done in person, on site Monday - Friday.Key ResponsibilitiesRespond to all incoming telephone calls professionally and promptly.Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms.Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems.Coordinate with on-site engineers and field-based facilities managers to address client needs effectively.Consult with external contractors to arrange site visits, repairs, and raise purchase orders, as necessary.Proactively monitor and follow up on open tasks to ensure timely resolution and ..... full job details .....