Customer Service Advisor

Customer Service AdvisorLocation: Liverpool (Hybrid Working)Temporary ongoingPay Rate: £12.94 per hourHours: 37.5 hours per weekShift Pattern: Monday to Sunday on a rota basis08:30am 4:30pm10:00am 6:00pm12:30pm 8:30pmCustomer Service AdvisorAbout the RoleThis role supports an emergency assistance campaign for a premium automotive brand. Some customer interactions may involve drivers who have been involved in vehicle accidents or emergency situations.Candidates should be comfortable handling sensitive and potentially distressing calls in a calm, professional, and empathetic manner while providing reassurance and support to customers during challenging situations.Customer Service AdvisorKey Responsibilities Deliver a professional, friendly, and customer-focused service at all timesManage customer enquiries via phone and digital communication channelsBuild a clear understanding of customer needs to provide effective solutionsDeliver a high-quality customer experience in line with company standards and SLAsAccurately capture and maintain customer information using CRM systemsHandle customer complaints and resolve issues efficiently and professionallySupport customers during emergency or high-pressure situations involving vehicle accidents or breakdownsContact emergency services, including police, ambulance, or roadside assistance providers where requiredAccurately gather and relay critical information to emergency support teamsHandle sensitive or potentially distressing calls in ..... full job details .....