https://jobs.co.uk/job/customer-service-advisor-west-midlands-worcestershire-perm-hub--7968f6b9-eaac-49e4-ad78-f6b307204343 RSS feed for CUSTOMER SERVICE ADVISOR at West Midlands & Worcestershire Perm Hub. en-gb Fri, 22 May 2026 22:41:59 GMT https://jobs.co.uk/job/customer-service-advisor-west-midlands-worcestershire-perm-hub--7968f6b9-eaac-49e4-ad78-f6b307204343 https://jobs.co.uk/job/customer-service-advisor-west-midlands-worcestershire-perm-hub--7968f6b9-eaac-49e4-ad78-f6b307204343 Fri, 22 May 2026 11:52:23 GMT Location: Redditch | Salary: 28000.00-28000.00 Annual | Type: Permanent | Customer Services Advisor Redditch office based £28,000 per annum Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish? We''re looking for a proactive and organised Customer Services Advisor to join our friendly team at our Head Office in Redditch. In this vital role, you''ll be responsible for managing the customer journey from installation through to completion - ensuring every step runs efficiently, professionally, and with a personal touch.Customer Service Advisor key duties:- As a key point of contact for our customers, installers, and project managers, you''ll:Provide excellent customer service with empathy and professionalismAct as the customer''s main contact throughout their installation journeyMake daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informedLiaise with project managers to resolve queries and maintain progressAccurately record all communications and updates in our CRM systemTrack installation and complaint resolution progress to ensure timely completionWork towards achieving team and individual KPIsCollect outstandi... Permanent