CUSTOMER SERVICE ADVISOR

Customer Service AdvisorRedditch£25,000 - 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused, and comfortable managing a variety of administrative tasks in a fast-paced trade environment.Customer Service AdvisorKey ResponsibilitiesHandle customer enquiries and process orders for productsProvide excellent customer service by keeping customers informed throughout the order and delivery processAnswer incoming telephone calls and respond to emails, letters, and other correspondenceLiaise with carriers regarding delivery enquiries and updatesInput customer orders onto the computer system and produce relevant sales documentationRaise internal paperwork including collection notes, credit requests, and purchase ordersMaintain accurate records, including monitoring and booking in direct container shipments to customersThe successful Customer Services Advisor will have the following skills and experience:-Previous experience in customer service or administrationStrong organisational skills and attention to detailConfident using computer systems and office softwareExcellent communication skills, both written and verbalAbility to manage multiple tasks and ..... full job details .....