Customer Service Advisor

Customer Service AdvisorLocation: Redditch (Office-Based) Hours: Full Time, Monday to Friday Salary: 28,000 per annumPertemps are currently recruiting on behalf of a well-established and growing business for a Customer Service Advisor to join their team at their Head Office in Redditch.This is an excellent opportunity for a customer-focused professional who enjoys building relationships, resolving queries, and ensuring customers receive a first-class experience throughout their journey. You''ll play a key role in coordinating communication between customers, installation teams, and internal departments to ensure projects are completed efficiently and to a high standard.Key ResponsibilitiesAs a Customer Service Advisor, your duties will include:Acting as the primary point of contact for customers throughout their installation processProviding a professional, friendly, and solution-focused service at all timesMaking regular outbound calls to customers and installation teams to provide updates and resolve any issuesWorking closely with Project Managers to ensure projects remain on trackUpdating and maintaining customer records accurately within the CRM systemMonitoring installation progress and ensuring any concerns or complaints are addressed promptlySupporting the achievement of departmental and individual performance targetsContacting customers regarding outstanding payments once work has been completedAssisting with customer complaints and helping to deliver effective ..... full job details .....