Customer Service Advisor

Nuneaton£30,000 per annum plus 30 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits schemeAbout the RoleRelationships mean everything to us, and you''ll be at the heart of a special one. Join our team as we build a centre of excellence for our prestige automotive customer, where your commitment to quality and continuous improvement will directly drive our success.We don''t just have a way of working; we have The Unipart Way. You''ll be empowered to reach world-class levels through our ''From Gate to Great'' training and development program, giving you the perfect platform to deliver outstanding service, hit exceptional KPIs, and grow your career in a forward-thinking, people-focused environment. As part of your key responsibilities you''ll:Manage communications and relationships with retailers regarding all aspects of customer service and delivery.Address customer issues promptly via telephone, CRM databases, live chat, and instant messaging in a fast-paced environment.Oversee client campaigns, including gathering stock data, issuing orders, and managing credit processes.Maintain key performance metrics, assist in creating periodic reports, and escalate instances where targets are not met.Maintain detailed SOPs and work instructions while leading efforts to highlight issues and drive improvements to prevent reoccurrence.Support cross-functional and regional teams to resolve queries, ensuring all activities adhere ..... full job details .....