Customer Service Advisor (UK-wide, Remote)

This role is being handled by Via, a secure hiring platform used by employers to review candidates. After applying, you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match. Customer Service AdvisorLocation: Fully Remote (UK-based)Salary: £24,000 - £28,000 + bonus opportunitiesType: Full-time, PermanentWe are supporting a UK-based energy and utilities provider that is expanding its remote customer support team as part of a large-scale recruitment drive.Due to continued growth and an increase in customer demand, they are looking to hire multiple Customer Service Advisors to join their fully remote contact centre operation.This is an excellent opportunity for someone who enjoys helping people, thrives in a structured environment, and is looking for a stable, long-term role.The RoleYou will be the first point of contact for customers, handling a mix of inbound calls and written queries, and helping resolve a range of day-to-day account enquiries.Responsibilities include:Answering inbound calls from customers regarding accounts, billing, and general enquiriesResponding to customer emails and online queries in a timely mannerUpdating customer records and logging interactions accuratelyResolving issues or escalating more complex cases where neededFollowing internal processes and compliance guidelinesDelivering a high standard of customer service across all interactionsWhat We''re Looking ForStrong communication skills, both ..... full job details .....