Customer Service Advisor

Customer Service Advisor Our client, a representative of an Insurance and Financial Services provider is currently seeking an Administration Assistant/ Customer Service Advisor to join their long standing and productive team. This is a full time, permanent position, based in north Walsham. Key Skills, Knowledge and Experience: The successful candidate needing to be able to build rapport and focus on customer conversations while navigating through in-house IT systems. Excellent communication skills both written and verbal, along with a good knowledge Understanding of office IT products, including MS Word, Excel and Outlook. GCSE Maths and English Grade C (Grade 4) required. A full UK driving license is also required. Key Responsibilities: Delivering support to the partners and other members of the team by preparing the relevant documentation for client review meetings. Processing policy changes Helping with the customer billing system. Provide excellent customer service by having real conversations with clients, ensuring that they find the best insurance product to suit their needs. Dealing with existing and new customers supporting with inbound and outbound telephone calls, as well as cross-selling and up-selling company products. Adhere to compliance regulations and a good degree of multi-tasking. The desired candidate should be looking for a long-term career and will be given the opportunity to progress and gain industry related training, to further their knowledge and ..... full job details .....