Customer Service Advisor

Customer Service AdvisorLocation: Office-based - Bredbury, Stockport Salary: £26,200 - £28,000 (depending on experience)Hours: Monday - Friday - 37.5 hours Week Week Week About the CompanyMy client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.The RoleWe''re looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you''ll have the autonomy to problem solve, investigate issues, and support customers across a range of services.Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes.No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key.Key ResponsibilitiesDeliver excellent customer service Handle both inbound customer quieries, chatbox and emailInvestigate issues and work with technical teams to find solutionsSupport operational tasks such as booking jobs and managing calendarsManage multiple tasks and priorities in a fast-paced environmentTake full ownership of customer queries from start to finishWhat We''re ..... full job details .....