Customer Service Advisor

Thorn Baker Industrial Recruitment are currently recruiting for a number of Customer Service Advisors to work for a successful client of ours in the Heanor area of Derbyshire.About the role:Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our client as a Customer Sales Advisor.Highlights and Benefits: £30,000 per annumMonday - Friday 9:00am - 17:30pm32 days holiday per year (including bank holidays).Access to a fully equipped company gymFull on-the-job training, with continuous development throughout your careerExcellent long-term career progressionFree takeaway meal every FridayMonthly sales bonus. Role and Responsibilities: Handling inbound and outbound calls with customers and trade partners.Advising customers on suitable parts, services, and solutions.Identifying opportunities to upsell products and services.Managing live chat and online enquiries.Creating invoices, proformas, credit notes, and courier labels.Maintaining accurate customer and order records.Acting as the link between customers and our internal technical teams to resolve issues quickly. What we''re looking for: Experience in the automotive industry (parts sales, service desk, or workshop background ideal).A strong understanding of vehicle components, systems, and fault symptoms.Proven ability to communicate technical information clearly to customers.Experience in ..... full job details .....