Customer Service Advisor

Customer Service AdvisorHemel Hempstead (Hybrid Working) 26,500 rising to 27,400 after 4 months, and 28,300 after 1 year Full-time 35 hours per week Monday-Friday (8am-6pm shifts)We are currently working with a well-established, multi-award-winning UK-wide organisation who are looking to expand their Customer Service team due to continued growth.This is a fantastic opportunity to join a collaborative and forward-thinking business that puts both its customers and employees at the heart of everything it does.There is a very competitive salary on offer, starting at 26.5k and increasing after probation, with a further increase after 1 year.Working PatternThis is a full-time, permanent role. Initially working a 9-5 shift pattern for the first 8 weeks during training. After this, you will move onto a rotating shift pattern covering 8-4, 9-5 and 10-6 (with a 1-hour lunch break).Start DateDue to the structured onboarding process, the next intake date for the Customer Service team is 18th May. Please note we can only consider candidates who are available to interview within the next 2 weeks and start on this date.The RoleAs a Customer Service Advisor, you will play a key role in delivering a high level of support to a wide range of customers. You will handle queries, resolve issues, and ensure a smooth and professional customer experience across multiple channels.Key responsibilities include:Handling inbound calls from customers and stakeholdersResponding to email and live chat ..... full job details .....