Customer Service Advisor

Sales and Customer Service ExecutiveKensington, LondonPart time - Friday 8.30am - 5.30pm, Saturday 8.00am-1.00pm, Monday 8.30am-5.30pm£15 per hour equating pro rata to £18K per annumThis is an exciting role looking after Retail and Corporate Customers, and becoming an integral member of a highly motivated and friendly team.• Proactively manage and respond to all inbound telephone and email sales enquiries from all our websites and reservation engines.• Proactively deal with all leads and professionally convert all enquiries.• Provide excellent customer service throughout the rental experience for both corporate and high-net-worth retail customers.• Respond to queries in a timely and professional manner.• Adopt a flexible approach.• Provide accurate information to all customers.• Qualify potential customers and manage risk.• Provide support at the front reception desk with face-to-face interaction with our customers• Competent with Outlook, Excel, and Word• Excellent organisational and administrative skills• Attention to detail.• A calm and analytical approach to problem-solving• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.• Ability to work under pressure.• Ability to build strong relationships with internal teams and external customers.• Must hold a Driving ..... full job details .....