Customer Service Advisor

Customer Service Specialist Manchester City Centre 25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume customer service role. For the first 30 days of a clients contract, you will be responsible for dealing with any issues, general queries and technical questions they may have about the software, helping them to navigate the system and being a point of contact. You will be keeping in regular contact via calls both inbound and outbound and on Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! With a clear progression pathway and regular salary increases, this is an amazing opportunity for someone with good experience in customer service looking for a new challenge.Day-to-day responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal ..... full job details .....