https://jobs.co.uk/job/customer-service-advisor-the-portfolio-group--def38816-3f76-490b-85e9-0267084e45df RSS feed for Customer Service Advisor at The Portfolio Group. en-gb Wed, 10 Jun 2026 12:03:33 GMT https://jobs.co.uk/job/customer-service-advisor-the-portfolio-group--def38816-3f76-490b-85e9-0267084e45df https://jobs.co.uk/job/customer-service-advisor-the-portfolio-group--def38816-3f76-490b-85e9-0267084e45df Tue, 02 Jun 2026 23:00:00 GMT Location: Manchester | Salary: £24000 - £26000/annum | Type: Permanent | Customer Service Advisor Based in Manchester City Centre 5 days on site Paying -24,000 - -26,000 DOE We''re looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone. What You''ll Be Doing Managing your own daily collection schedule, with a focus on proactive outbound calls Working to meet and exceed individual KPIs, SLAs, and cash collection targets Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates Taking ownership of account queries and escalating where needed Liaising with internal teams, including customer service and client experience, to resolve issues efficiently Maintaining accurate records of all collection activity and client communications Contributing to a positive, motivated team environment What We''re Looking For Experience in Customer Service, Complaints Handling, Credit Control or a similar role Strong communication skills and confidence when dealing with clients A proacti... Permanent