https://jobs.co.uk/job/customer-service-advisor-the-portfolio-group--db061bbb-cd85-4ccb-91aa-56a8ea95c771 RSS feed for Customer Service Advisor at The Portfolio Group. en-gb Fri, 12 Jun 2026 15:44:03 GMT https://jobs.co.uk/job/customer-service-advisor-the-portfolio-group--db061bbb-cd85-4ccb-91aa-56a8ea95c771 https://jobs.co.uk/job/customer-service-advisor-the-portfolio-group--db061bbb-cd85-4ccb-91aa-56a8ea95c771 Fri, 12 Jun 2026 11:52:17 GMT Location: Manchester | Salary: 24000.00-24000.00 Annual | Type: Permanent | Customer Service Advisor Based in Manchester City Centre 5 days on site Paying £24,000 - £26,000 DOEWe''re looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone.What You''ll Be DoingManaging your own daily collection schedule, with a focus on proactive outbound callsWorking to meet and exceed individual KPIs, SLAs, and cash collection targetsMonitoring your performance and understanding key drivers such as aged debt, call activity, and collection ratesTaking ownership of account queries and escalating where neededLiaising with internal teams, including customer service and client experience, to resolve issues efficientlyMaintaining accurate records of all collection activity and client communicationsContributing to a positive, motivated team environmentWhat We''re Looking ForExperience in Customer Service, Complaints Handling, Credit Control or a similar roleStrong communication skills and confidence when dealing with clientsA proactive, target-driven mindset with the ability to m... Permanent