Customer Service Advisor

Customer Service Advisor 28,240Halesowen, West Midlands Are you passionate about supporting people and delivering outstanding service? We''re partnering with a leading engineering group at the forefront of industrial innovation and digital transformation, who are looking for a professional to join their busy Customer Service team. Role ResponsibilitiesOwning the full customer journey - from onboarding through to order delivery and beyondActing as the go-to for customer queries, resolving issues quickly and confidentlyManaging orders end-to-end, keeping everything on track and delays to a minimumPartnering with sales to build tailored solutions, pricing and quotationsHandling escalations, returns and claims with a calm, solutions-focused approachKeeping systems and CRM fully up to date with accurate customer and order dataSupporting procurement and supplier coordination to ensure smooth deliveryDriving customer engagement and increasing use of digital and e-commerce tools ExperiencePrevious customer service experience essentialExperience with CRM and Erp 51539LSINDFIRThe Portfolio Group are acting on behalf of our client in recruiting for this position. ..... full job details .....