Customer Service Advisor

About The Advocacy Project We help people speak up and make decisions about their health, wellbeing and social care. We re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns. Some of the ways we do this include: advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing user involvement projects that help organisations improve what they offer by listening to people who use their services local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them. About the role You ll provide a warm and professional presence and a welcoming space to everyone that contacts The Advocacy Project. You ll interact regularly with senior managers from local government and the NHS, local councillors, charities, and people in need of our services. Some of those who use our services may be unwell or in desperate need of help. A calm, professional manner is therefore key. You ll be proactive in finding ways to help people, whether through making a referral to our services or signposting to services provided by other ..... full job details .....