Customer Service Advisor - Temporary

Customer Service Advisor - Temporary to Permanent OpportunityLocation: Mansfield Hours: Monday to Friday, 8:30am - 5:30pm Start Date: 18th June Contract: Ongoing Temporary Assignment with Potential for Permanent EmploymentWe have an exciting opportunity for an experienced Customer Service Advisors to join a busy and friendly customer support team in Mansfield. This is a fantastic role for someone who enjoys helping customers and is looking for a position with no sales targets or cold calling.Working on behalf of a popular online retailer, you will be responsible for handling customer enquiries via telephone, email, live chat and a ticketing system, ensuring a positive customer experience at all times.Key Responsibilities:Responding to customer enquiries via phone, email and live chatManaging customer requests through a ticketing systemResolving customer issues efficiently and professionallyMaintaining accurate records of customer interactionsDelivering excellent customer service across all communication channelsWhat We''re Looking For:Previous customer service or call centre experienceExcellent written and verbal communication skillsExperience using ticketing systems, ideally RE:Amaze or FreshdeskStrong IT skills and the ability to learn new systems quicklyReliable and committed, with the ability to complete the full temporary assignmentA positive and professional approach to customer serviceIdeally no holidays throughput Jully and AugustWhy Apply?No sales or cold calling ..... full job details .....