Customer Service Advisor - Temporary

Temporary Community Incident and Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident and Support Advisors.This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations.You''ll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency.The Role of Temporary Community Incident and Support AdvisorAs a Community Incident and Support Advisor, you''ll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately.No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure.Duties will include:Acting as the first point of contact for resident enquiriesHandling telephone calls and email correspondenceRecording accurate information on internal systemsAssessing enquiries and escalating urgent issues where appropriateProviding reassurance and support to vulnerable or distressed customersKeeping ..... full job details .....