Customer Service Advisor - Temporary Maternity Cover

Customer Service Advisor - Temporary Maternity CoverSeymour John is delighted to be recruiting on behalf of a well-established and growing business based in Telford for a Customer Service Advisor to join their team on a temporary maternity cover contract.This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building positive relationships with customers. Working as part of a friendly and supportive team, you will play a key role in ensuring customers receive a professional and efficient experience at every stage of their journey.The RoleAs a Customer Service Advisor, you will be responsible for handling customer enquiries, processing orders, resolving issues, and providing a high level of support across multiple communication channels.Key ResponsibilitiesManaging inbound customer enquiries via telephone, email and online channelsProcessing customer orders accurately and efficientlyResolving customer queries and complaints in a professional and timely mannerProviding product and service information to customersMaintaining accurate customer records and updating internal systemsLiaising with internal departments to ensure excellent customer outcomesSupporting the wider team with administrative and customer service tasksAbout YouPrevious experience within a customer service or customer support roleExcellent communication and interpersonal skillsStrong attention to detail and organisational abilitiesA positive, proactive, ..... full job details .....