Customer Service Advisor (temp-perm)

Customer Service Representative - Temporary to PermanentFull-Time and part-time shifts availableOffice based in Bowthorpe and hybrid working after trainingHours: 37.5 per weekShift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00.Salary: £12.81 per hourThe role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary.About the RoleThis role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction.Key ResponsibilitiesManage inbound and outbound customer enquiries via phone, email and digital channelsProvide detailed product information and tailored recommendations based on customer needsBuild and maintain strong customer relationships to encourage loyalty and repeat businessIdentify and promote upgrade opportunities that enhance customer safety and independenceExplain the value and benefits of new or upgraded products clearly and confidentlyCreate quotations, ..... full job details .....