Customer Service Advisor - Telephony

HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK''s tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK''s public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC''s customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.91 per hour pay rate (equivalent to 26,763FTE salary)Start date July 2025 upon successful completion of government screening checksExpected ..... full job details .....