Customer Service Advisor

Are you ready to take your career to new heights? Start date: Various from 5th Oct 2026Location: Natwest Bank. Birmingham City Centre - office based training and grad bay (7 weeks). Hybrid once you have completed training and successfully passed grad bayGreat public transport links! Salary: £13.45 p/h, £27,976.00 p/aShifts:Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00Training Duration: 3 weeks training onsite, 4 weeks grad bay onsiteProbity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address historyPlease be advised that after successful completion of the online assessment, you will be contacted to complete a face to face interview via teamsDescription of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer ..... full job details .....