Customer Service Advisor

Location: On Site Salary: 26,500 - 28,500Are you a friendly, professional problem-solver who enjoys helping people? We''re looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.What You''ll Be DoingHandling inbound customer enquiries via phone, email, and online chatResolving queries related to accounts, billing, orders, and service issuesProviding clear, accurate information in a friendly and professional mannerTroubleshooting basic service or technical issues and escalating when neededUpdating customer records accurately using CRM systemsFollowing company processes, quality standards, and compliance guidelinesIdentifying opportunities to improve customer satisfaction and retentionWorking closely with other teams to ensure issues are resolved efficientlyWhat We''re Looking ForPrevious customer service or customer-facing experienceExcellent communication and listening skillsA calm, empathetic approach when handling queries or complaintsStrong problem-solving and organisational abilitiesComfortable using IT systems and multiple screensDesirable but not essential:Contact centre or telecoms experienceExperience supporting broadband, mobile, or subscription servicesWhat You''ll GetCompetitive basic salaryPerformance-related bonuses or incentivesFull training and ongoing supportA friendly, supportive team environmentClear progression opportunities into senior service, quality, or management ..... full job details .....