Customer Service Advisor

Do you enjoy helping people and delivering excellent customer service? Join a friendly, supportive organisation where you ll make a real difference every day in a varied and fast-paced role. In the Fluent Welsh Customer Service Advisor role, you will be: Acting as the first point of contact for customers by telephone, email and letter, providing advice, guidance and support with a range of enquiries, including payments and account queries Speaking with customers to update personal information, carry out routine checks, and identify any additional support they may require Responding to maintenance and service requests, updating internal systems, raising work requests and coordinating follow-up actions Completing a variety of administration tasks, including updating customer records, processing compliance documentation and maintaining accurate work logsDelivering a professional, customer-focused service while ensuring information is handled accurately and confidentially To be successful, you will need: Ability to speak Welsh to Level 3, with confidence in everyday conversations and discussions Previous experience in a customer-focused role with excellent interpersonal, written and verbal communication skills Strong administration skills with excellent attention to detail Good IT and keyboard skills, including experience using Microsoft Office and Windows-based systems A positive, organised approach with the ability to prioritise workloads, solve problems and work to ..... full job details .....