Customer Service Advisor

We are currently recruiting for a Customer Service Advisor in Bromsgrove on a full time and permanent basis.Salary, Hours and BenefitsSalary: 25,000 per annumHours: Monday to Friday, 9:00am to 5:00pm with a 30-minute lunch breakJob Type: Full-time, PermanentLocation: BromsgroveOn-site parkingYour birthday off as an additional day of annual leaveWell-being awards About the role: This is a fantastic opportunity for a reliable, organised, and enthusiastic individual who enjoys delivering excellent customer service and thrives in a fast-paced working environment. Working closely with both customers and the internal sales team, you will play a key role in ensuring orders, queries, and returns are handled efficiently and professionally.Key duties: Manage daily contact with existing customersRespond to customer queries via telephone and emailProcess customer orders accurately using SageHandle returns and credit requests using SageWork closely with the Sales Team to ensure high levels of customer satisfactionProvide a professional, efficient, and friendly service alwaysAbout you: Excellent telephone manner and strong communication skillsAbility to remain calm and professional in a busy environmentStrong organisational skills with a flexible and adaptable approachExperience using Microsoft OfficeGood speed and accuracy while maintaining excellent customer service standardsPrevious customer service experience is preferred, but not essential If you are an experienced customer service ..... full job details .....