Customer Service Advisor

Job Overview:We are seeking a dedicated and professional Customer Service Advisor to join our office-based team. In this role, you will be the first point of contact for customers, providing high-quality support, resolving queries, and ensuring a positive customer experience. This is a fast-paced environment that requires excellent communication skills, attention to detail, and a customer-focused mindset.Key Responsibilities:Handle incoming calls, emails, and enquiries from customers in a timely and professional mannerProvide accurate information about products, services, and company policiesResolve customer issues and complaints efficiently, escalating where necessaryMaintain and update customer records using internal systemsProcess orders, returns, and requests accuratelyWork collaboratively with other departments to ensure customer satisfactionMeet individual and team performance targets and KPIsAdhere to company procedures, policies, and data protection regulationsSkills and Experience Required:Previous experience in a customer service or office-based role (preferred)Strong verbal and written communication skillsGood organisational and time management abilitiesAbility to work under pressure and manage multiple tasksProficiency in Microsoft Office and general computer systemsA positive attitude and a strong commitment to customer satisfactionPersonal Attributes:Friendly and approachable mannerProblem-solving mindsetReliable and punctualTeam player with the ability to work ..... full job details .....