Customer Service Advisor

OverviewCustomer Service AssistantOur Customer Consultants are the face of Solus,demonstratingour values and work principles,to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultantsidentifyopportunities to promote customer satisfaction and help embed a culture on site where everyoneis responsible forthe customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will needto work as part of the Solus team to ensure that vehicles are collected,repairedand returned to our customers.No two customers are the same and our focus on getting people back to normal is at the heart of what we do.Our CustomerService Assistantwill be at the forefront of our award-winning customer service department. ResponsibilitiesWhatyou''llbe doingThis role is 5 days a week, Monday to Friday, 40 hour a week contract.The future is exciting now the technologies used invehicle repairare evolving every day, which is really helping us re-shapethevehicle repair industry.That''swhywe''reexcited to grow our teams and looking for people to join us as a Customer Service AssistantYou will deliverhigh levelsof customer contact and communications throughout the vehicle repairs.Provide Service Level Agreements, ensuring customers are contactedregardingrepairsIdentify, own, and handle the risks involved in running our ..... full job details .....