Customer Service Advisor

Customer Service Advisor Temp-to-Perm Telford £12.71ph Monday - Friday 9:00am - 5:00pmWe are recruiting for a growing healthcare e-commerce company looking for a compassionate and professional Customer Service Advisor to join their friendly team.This is an excellent opportunity for someone who thrives in a fast-paced environment and understands the importance of empathy, patience, and professionalism when supporting customers.The RoleYou will be the first point of contact for customers, handling a high volume of inbound calls and assisting with enquiries relating to orders, payments and general support. You will play a key role in delivering an outstanding customer experience while ensuring all customer information is handled securely and compliantly. Key ResponsibilitiesManaging a high number of incoming customer calls dailyProviding professional, empathetic and patient customer supportProcessing card payments over the phone in line with GDPR and compliance proceduresUpdating and maintaining accurate customer records using CRM systemsResolving customer queries efficiently and professionallyLiaising with internal teams to ensure smooth customer journeysMaintaining confidentiality and handling sensitive information appropriatelyWhat We''re Looking ForExcellent communication and listening skillsA calm, mature, and empathetic approachStrong patience and problem-solving abilitiesPrevious customer service or call handling experience preferredConfidence using CRM systems and ..... full job details .....