Customer Service Advisor

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.Start Date: 1st of June You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 12.71 per hour, overtime: 19.06 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems- Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service- Making customers awake of other products available at the end of the call What you''ll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt withYou will need to pass both a criminal background and ..... full job details .....