Customer Service Advisor

Customer Service AdvisorLocation: Leeds Office - LS15 Job Type: Full Time - Monday-Friday 8am-5pmAbout the RoleWe are looking for a friendly and customer-focused Customer Service Advisor to join a growing and supportive team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering an outstanding customer experience in a fast-paced environment.Key ResponsibilitiesRespond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner.Resolve customer issues efficiently, liaising with technical colleagues where required.Provide accurate information about products and services to ensure the best possible customer outcome.Deliver a caring and compassionate service, adapting your approach to support customers with additional needs or special circumstances.Maintain accurate customer records by updating internal systems following every interaction.Manage the customer service inbox and ensure all enquiries are handled through to a satisfactory resolution.Follow company policies, procedures, and relevant industry regulations at all times.What We''re Looking ForAt least 12 months'' experience in a customer service role.Excellent verbal and written communication skills.Experience delivering a positive, first-time resolution for customers.Ability to work in a fast-paced and sometimes pressured environment.Confidence in managing customer enquiries or complaints from start to ..... full job details .....