Customer Service Advisor

Please note you must live in Scotland to be considered for this role.Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.Start Date: 10th of August 2026You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.Standard hours: 13.49 per hour, overtime: 20.23 per hour.Duties:Inbound customer service relating to maintenance queries and emergency callsLogging customer notes on the systemsTroubleshooting to understand the problem and providing first level adviceTaking call out payments over the telephone where requiredComplaint handling where requiredTaking full ownership of a call, ensuring the customer receives the highest levels of customer serviceMaking customers awake of other products available at the end of the callWhat you''ll bring with you:Excellent IT skills, you will be required to navigate several systemsCustomer service skills, ensuring empathy and good communicationListening skillsConfidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt withYou will need ..... full job details .....