Customer Service Advisor

Customer ServiceCentral LeedsPermanent 35 hours per week 25,800Monday-Friday Are you passionate about helping people navigate challenging financial situations?Do you thrive in a role where problem solving, communication and attention to detail are key?We''re working with a well-established organisation looking for a Customer Service Specialist to join their team. This is a fantastic opportunity for someone with strong customer service, negotiation or case management experience who enjoys working in a fast-paced, people-focused environment. The RoleYou''ll manage a caseload of clients, supporting them through key stages of finding a sustainable financial solution. This includes gathering and reviewing information, identifying any gaps, and ensuring cases progress efficiently and accurately.You''ll act as a main point of contact for clients, handling sensitive conversations with empathy and professionalism while working towards outcomes that balance both individual circumstances and wider business considerations.Responsibilities include: Managing your own caseload from initial enquiry through to outcome Reviewing financial information and supporting documentation Speaking with clients to understand their situation and provide guidance Handling complex and sometimes sensitive discussions confidently Preparing clear, accurate documentation and maintaining records Liaising with third parties and negotiating realistic outcomes Ensuring all work meets internal and regulatory ..... full job details .....