Customer Service Advisor

Permanent Customer Service Administrator Rugby (outskirts car driver essential)£26,000 - £27,500 - Plus Annual Bonus - Potential OTE £30,000Purpose of Role:To support the Sales Team to ensure that customers receive an exceptional experience from order to project completionDuties: Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner. Managing customers'' expectations during the process and project closure phase. To resolve challenges for customers when orders cannot be fulfilled. Finalisation of projects under the guidance of Sales Team. Adhering to company processes and procedures. Develop good working relationships with Sales, Logistics and Accounts Departments Build excellent relationships with customers.ExperienceExperience in customer servicesKnowledge of data based systemsGood knowledge of MS office (essential)Strong Administration and customer service skillsAbility to work calmly in a busy environmentNVQ in Business Administration - desiredPersonal attributesStrong communication and social skillsObjective-orientatedStrong work ethic, open and reliableOutstanding organisational skillsFlexible approach with the ability to work on your own initiativeOther criteriaGood knowledge of MS officeAbility to learn and adapt to company products quicklyCompany BenefitsAnnual BonusAnnual Salary ReviewPrivate HealthcareLife ..... full job details .....