Customer Service Advisor

Customer Experience AdvisorSouth Wales 27,000 - 29,000 + Progression + Training + Development + 25 Days Holiday + Bank Holiday + PensionAre you a customer-focused professional who thrives on helping people and solving problems?Do you want to play a key role in delivering a seamless, supportive experience for residents on retrofit projects?We are a fast-growing retrofit and renewables company delivering high-quality installations across social housing, local authorities, and funded schemes. Our mission is to create safer, more energy-efficient homes while making a real difference in people''s lives. Join a company where your work directly improves communities and is valued every single day.As a Customer Experience Advisor, you will be at the heart of our operations, ensuring residents have a smooth, positive, and supportive journey. You''ll take ownership of communications, coordinate installations, solve problems, and deliver exceptional service from referral to post-installation. This is your chance to play a critical role in a growing team where your impact is visible and appreciated.We are looking for someone who thrives on helping people and making a difference. You are organised, empathetic, and confident, with a natural ability to handle multiple priorities and complex situations. You take pride in your professionalism, enjoy collaborating with others, and are motivated by delivering outstanding outcomes for residents.The PersonPassionate about customer service and ..... full job details .....