Customer Service Advisor

Service Advisor (Ballyclare) - £31k per annum, 40 hour contract - shifts are either 8am - 4.30pm; 8.30am - 5pm; 9am - 5.30pm; 9.30am - 6pm and then Saturdays on a rotational basis 7am to 11am (currently one in three but may change if more in the team) We are currently recruiting a Customer Service Advisor to join the team. Key Duties and Responsibilities Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery Ensuring customer satisfaction at all times through delivery of the ''Customer Commitments'', assisting with customer follow up to ascertain service level satisfaction, and ensuring that all ..... full job details .....