Customer Service Advisor

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich. As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You''ll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts. Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don''t miss any valuable training and you''re able to put into practice what you have learnt. Once you finish training, the support and learning doesn''t end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door. More about your role You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to ..... full job details .....