Customer Service Advisor

Dive Into a Career That Makes a Splash - Join United Utilities.Are you confident discussing income and debt with customers, helping them find practical solutions through clear and professional conversations? Do you have the attention to detail, resilience, and communication skills?United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for empathetic and customer-focused professionals to join their Income department in Warrington.About the RolesAs a Customer Service Advisor, you''ll support customers with billing and debt-related queries, offering clear guidance and empathetic service. You''ll resolve issues efficiently, communicate across phone, email, and letters, and handle sensitive conversations with patience and professionalism. This role requires strong listening skills, attention to detail, and the ability to manage multiple tasks while maintaining a positive customer experience.What You''ll Be DoingDeliver a high level of customer service, handling queries with empathy and professionalism, especially when dealing with vulnerable customers.Manage customer billing issues from start to finish, ensuring timely and accurate resolution while keeping customers informed throughout.Have direct conversations with customers about outstanding debts, negotiating realistic payment plans and exploring debt reduction options.Handle difficult situations with resilience and understanding, aiming to resolve issues over the phone ..... full job details .....