Customer Service Advisor

Customer Service Advisor Hebburn, Tyne and Wear£26,000 - £30,000 per annumFull Time Monday to Friday, 8:00am - 5:00pm 40 hours per week A well-established and growing technology services business is seeking a Customer Service Advisor to join its customer-focused team in Hebburn. This is an excellent opportunity for an experienced customer service or client support professional who enjoys building relationships, solving problems, and delivering exceptional service. Working as the first point of contact for clients, you''ll play a key role in ensuring customer enquiries and support requests are managed efficiently while maintaining outstanding levels of client satisfaction. The Role As a Client Success Advisor, you will be the first point of contact for customers seeking assistance and support. Working closely with operational and technical teams, you will coordinate service requests, manage client communications, and ensure a smooth customer journey from initial contact through to resolution. This role is ideal for someone who enjoys developing strong customer relationships, thrives in a fast-paced environment, and takes pride in delivering an exceptional client experience. Key Responsibilities Act as the first point of contact for customer enquiries, incidents and service requests. Coordinate and dispatch support tickets in a timely and effective manner. Deliver a high standard of customer service across all client interactions. Maintain regular communication with clients, ..... full job details .....